HaloMD
NSA Refund Compliance Supervisor
Remote•United States•Full-time
About the Job
Job Description
About Us
HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements. Our team is growing, and we are seeking a No Suprises Act Refund Compliance Manager to help lead our accounting operations with a strategic and compliance-focused mindset. As our team continues to grow, we remain committed to excellence, innovation, and integrity in every aspect of our work.
Job Summary
The Refund Supervisor is a critical aspect of a business's operational framework, focusing on the process of handling and processing customer refunds. The Refund Compliance Supervisor is responsible for overseeing day-to-day refund operations across onshore and offshore team members, ensuring accurate, timely, and compliant processing of refund transactions. Reporting to the Refund Compliance Manager, this role provides hands-on leadership and guidance to Team Leads and frontline staff, supports process improvement efforts, and helps maintain a culture of accountability, accuracy, and compliance.
Essential Job Duties and Responsibilities
- Supervise and support a team of onshore and offshore associates, fostering a collaborative environment and ensuring daily workflows are executed accurately and on time
- Review journal entries prepared by team members for accuracy and completeness prior to escalation for approval, ensuring adherence to accounting standards and internal controls
- Collaborate with the Refund Compliance Manager and cross-functional teams to support the implementation of automation and standardization initiatives
- Monitor and reinforce team performance metrics, holding Team Leads and associates accountable for daily reconciliation accuracy, reporting timelines, and compliance standards
- Review and analyze team-generated reports and client data to identify patterns, discrepancies, and opportunities for process improvement, escalating findings to the Refund Compliance Manager as needed
- Provide day-to-day direction and coaching to Team Leads, ensuring alignment with departmental goals and performance standards
- Assist with onboarding, performance evaluations, and professional development of supervised staff in coordination with the Refund Compliance Manager
- Serve as the first escalation point for complex discrepancies, payer disputes, or compliance issues raised by Team Leads, resolving when possible or escalating to the Manager as appropriate
- Collaborate with internal teams including Accounting and Legal to support resolution of operational issues and ensure adherence to payer contracts and regulatory requirements
- Monitor trends in refund activity at the team level, identify risk areas, and communicate findings and recommendations to the Refund Compliance Manager
- Other duties as assigned
Education and Experience
- Bachelor's degree in Accounting, Finance, Business Administration, or equivalent work experience required
- 3+ years of refund or revenue cycle experience
- 2+ years of leadership or management experience, including oversight of supervisors or team leads
- 1+ years of NSA (No Surprise Act) experience is highly preferred
Skills/Specialized Knowledge
- Strong leadership, organizational, and decision-making skills
- In-depth knowledge of refund processing, collections, and reconciliation
- Thorough understanding of the independent dispute resolution (IDR) process
- Demonstrated ability to develop and coach supervisory-level staff
- Excellent written and verbal communication skills, including ability to present findings to senior leadership
- Advanced proficiency in Microsoft Excel and data analysis tools
- Knowledge of laws regulating communications and privacy
What We Offer
- Location: Fully Remote - You are able to work from anywhere within the United States with reliable high-speed internet, but our preference is to be based in, or around the Dallas, or San Antonio, TX area for occasional in-person meetings.
- Competitive compensation and annual performance bonuses
- Medical, dental, and vision coverage for you and your dependents
- 401(k) with employer match
- Vacation, sick time, and company paid holidays
- Company wellbeing program with health insurance incentives
- A collaborative culture that values transparency, innovation, and impact
Make an Impact - Your work directly shapes financial strategy & business growth
Innovative Culture - Join a team that values creativity, collaboration, and cutting-edge solutions
Career Growth - Opportunity to lead, develop, and expand your expertise
Innovative Culture - Join a team that values creativity, collaboration, and cutting-edge solutions
Career Growth - Opportunity to lead, develop, and expand your expertise
What's Next?
If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.
This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Further, this document does not create an employment contract implied or otherwise, other than an 'at will' relationship.
It is the policy of HaloMD not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.